This policy covers returns, refunds, defective items and our 180-day money back guarantee. It is the same policy shown on our Refund Policy page.
Opened products
Our products are intimate personal items. For health and hygiene reasons, we cannot accept returns of products that have been opened or used, and we cannot refund them.
Unopened products
We may approve a return of an unopened product at our discretion. The item must be unopened, unused and in its original condition. Please contact us first to get approval before you send anything back. You pay the return shipping.
Defective or damaged items
If your order arrives damaged or defective, we replace it free of charge. Contact us within 7 days of receiving your order. Please send clear photos and a short description of the problem.
180-day money back guarantee
We stand behind the Epic Extender. You can get a full refund if you see no measurable results after 180 days, when all of these are true:
- You used the Epic Extender for 1 to 2 hours a day, for 180 days in a row.
- You logged every session in the PE Trainer app.
- You sent us progress photos every month during the 180 days.
To claim, contact us within 10 days after your 180 days end. Include your app session logs and your progress photos.
Refused or rejected parcels
Refusing a parcel at delivery is not a valid return. Orders that are refused or not accepted at delivery cannot be refunded or replaced.
Video check for claims
For any refund or replacement claim, we may ask for a live video call. When our team starts the call, please accept it right away. We cannot accept delayed or rescheduled calls. During the call, please show:
- The original shipping box, with the shipping label that matches your order.
- Every item you received, laid out so each one is easy to see.
- A close-up of the defective or damaged part, clearly showing the problem.
- Any serial numbers, part markings or packaging inserts that came with the order.
Everything shown must match the products and quantities on your order. If something does not match, or the claim cannot be checked this way, we may not be able to approve it.
Refunds
Approved refunds go back to your original payment method. Your bank or card company may need a few extra days to show it.
Customers in the EU and UK
If you live in the EU or UK, you can cancel your order within 14 days of delivery. For health and hygiene reasons, this right does not apply once a sealed product has been opened. Nothing in this policy limits the rights you have under the law where you live.
Kontaktieren Sie uns
Email: hello@epicextender.com
Phone: 844-680-1099 (Monday to Friday, 9am to 6pm Eastern)
